Privacy Policy for Primrose Place Properties
Effective Date: 01-02-2025
At Primrose Place Properties, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our shortlet apartment services, website, or mobile applications.
By using our services, you agree to the collection and use of your data in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services, including:
- Personal Information:
- Name
- Email Address
- Phone Number
- Date of Birth (if applicable)
- Government-issued ID (for identity verification)
- Payment Information (credit card details, billing address, etc.)
- Preferences or special requests related to your booking
- Usage Data:
- Information on how you interact with our website or app (e.g., pages visited, time spent, etc.)
- Device information (IP address, browser type, etc.)
- Location data (with your permission)
- Booking Information:
- Check-in and check-out dates
- Guests’ names and details
- Special requests for accommodations
2. How We Use Your Information
We use your information for the following purposes:
- To process your booking and reservations
- To communicate with you regarding your stay, special requests, and booking details
- To send you marketing and promotional materials (if you’ve opted-in)
- To improve our services and user experience
- To manage payments and prevent fraud
- To comply with legal and regulatory requirements
3. How We Share Your Information
We may share your information with:
- Service Providers:
Third-party vendors who assist with booking management, payment processing, cleaning services, and other services necessary for your stay. - Legal Compliance:
We may disclose your information when required by law or in response to legal requests (e.g., subpoenas, government investigations). - Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to delete your data, you can contact us, and we will take steps to remove it unless there is a legal reason to retain it.
5. Data Security
We implement reasonable technical, physical, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access:
You can request a copy of the information we hold about you. - Correction:
You can request that we correct any inaccurate or incomplete information. - Deletion:
You can ask us to delete your personal data, subject to legal obligations. - Opt-Out of Marketing:
You can opt-out of receiving marketing emails by clicking the unsubscribe link in our communications or contacting us directly. - Data Portability:
In some cases, you can request your data in a machine-readable format for transfer to another service provider.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website or app. You can control cookie preferences through your browser settings, but please note that disabling certain cookies may affect your ability to use our services.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before submitting any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically for any updates or changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: